Our Solutions

Creditcare, Masterlegal and Credit Collection CTI, ensure efficiency and flexibility for the entire credit recovery cycle by providing expert tools to control and streamline activities in the field, to ensure maximum productivity and compliance with legal requirements.

The operational boundaries include Private and Company users in relation to two macro-areas: the out of court soft-collection for overdue credits and the hard-collection for bad debts and litigation.

Being compatible, when integrated, these become the ideal tools for complex NPL management.

Creditcare Suite

Refined over time, this is now a suite of four market-segment specific versions.
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Masterlegal

Solution designed especially for handling claims litigation and court cases.
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CTI Credit Collection

Voice over IP - Auto-dialling - Routing and Call Recording will all be at your disposal without having to invest in HW and SW.
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MODULARITY + INTEGRATION + PROFILING = EXCELLENT RESULTS

Our systems consist of self-contained modules, each designed to manage specific features using the best operating practice. Fully profilable according to each user’s tasks, they increase efficiency, savings and security. Placing these at the centre of the structures involved in Credit Recovery management makes communication better and faster, and reduces the manual activities needed to control the performance of tasks.

You can equip yourself according to your current needs and then grow over time, depending on changes in policies, organisation and market developments.

Investors Servicer

Credit manager

Activity Supervisor

Internal operators

Claims department

Call
Center

Recovery Agencies

Disputed claims department

External
legal

Security

Control accesses and permissions. Log user activities and HTTPS connections.

Flow management

Procedure for data exchange with Company, Outsourcer and Supplier Legacy systems.

Positions

Management Folder: consultations and recovery activities. Back office tasks.

Workflow

Automated path management: sequence and duration step, advancement and exit rules.

Phone collection

Advanced call list and contacts management. Asterix and CTI platform integration.

Payment collections

ADR anagraphics, work batches, feed-back and commission calculation.

Legal disputes

Legal management: deadlines, actions, costs, commissions and losses. Links to Courts.

Document management

Production and management of documents and letters. Integration with the documentation centre.

Reporting

Operational lists and parametric control reports, Drill – Down and Dashboard.